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The following are the general terms and conditions covering ordered items confirmed by Singpatong Store:
- Accepted Payment. For secure online shopping with Singpatong Store, the acceptable safe payment modes are Visa and Mastercard credit cards and PayPal. All pertinent information shared will be treated in strict confidentiality and will not be shared with any third party entity. All payments will be in US Dollars.
- Return Policy. Refund will be effected under the following conditions:
- If error was committed by Singpatong Store, 100% of the amount will be refunded.
- If the ordered items are to be returned for other reasons, the amount will be refunded less the shipping and handling costs.
- All refund will be in effect only after the goods are received back by Singpatong Store within 14 to 21 days from date of purchase, in their original state and condition as when they were shipped out.
- Full refund will be in effect if customer is not satisfied with the products less the shipping and handling charges.
- Rerouted Shipments Due to Wrong or Insufficient Address Details. Singpatong Store will charge the cost of re-shipping the ordered items in case of the shipment being re-routed after the goods have left the warehouse of Singpatong Store in Thailand due to customer’s error in the address given, e.g., incorrect zip code, missing apartment or building number, wrong street name, etc.
- Taxes and Duties. Singpatong Store does not include the cost of taxes and duties that may be collected from the customer’s country. Customs regulations on import duties vary from country to country. Any taxes and duties charged by the destination country will be for the account of the customer.
- Lost Orders. All shipments are insured. Hence, if an order is lost, Singpatong Store will either replace the goods or refund the amount paid within reasonable time, allowing for proper investigation of the case. The shipping process will allow us to track if the goods are indeed lost in transit in which case, full refund will be in effect.
- Manufacturer’s Estimated Production Time. Customers are advised to consider the following information on the estimated production lead time of various Thai manufacturers, before ordering:
- Twins Special: between 4 to 6 weeks
- Nationman: between 1 to weeks